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Ethical issues, or just misinformed?

by Dan Bobinski

As an avid lifelong learner and an advocate of managers thinking like trainers, I naturally tune in to what's missing in terms of training when people tell me about problems they have at work. 

For instance, I recently heard about a nurse starting out at a hospital. The hospital has a computer system through which nurses and doctors order various tests for their patients. In her first week on the job, as this new nurse was learning the computer system, she was told, "When ordering blood from the lab so we can do a transfusion, just click on CMV Negative." 

She asked what that meant, but was told "that's just what we always do."   |  Read More...

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